511NY Travel Information System

The 511NY website is the main conduit of information to end users. It delivers traveler data and other information (such as multimodal service, tourism, safety, etc.) to users through map- and text-based displays, static pages, or hyperlinks. Additional features include a route trip planner, personalized routes with dynamic travel times, email/SMS subscription services and alerts.

Our mobile application is a personal traffic reporting and messaging system for drivers. With hands-free visual and audio traffic reports advising users of individualized traffic conditions delivered at relevant locations as they transit their route, they are always aware of any traffic congestion and events well in advance. 511NY’s IVR allows traveler information data to be accessed via telephone through a Voice User Interface (VUI), utilizing voice or keypad. The IVR User Interface provides users access to the same traveler information data (e.g., events, incidents, travel time, trip planning, etc.) that is available via other dissemination channels (e.g., web, social media feeds, SMS, etc.). The IVR offers hands and eyes-free operation that affords users the ability to receive data whenever and wherever they need it.