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The impact on cities

The events of 2020 and the COVID-19 pandemic have completely transformed how we live, work, connect and move from place to place. In cities from Hong Kong to London to Chicago, some of these changes will shape our world for decades to come. We explored the depth of these changes across major cities—from the micro to the macro. Read our report to hear how cities, city-dwellers, municipal leaders and corporations can prepare and adapt for the long term.

Fast forward to the office of the future

The COVID-19 pandemic has upended the office and work culture in many organizations. There is now an opportunity to embrace and evolve new ways of working that give employees the choice about where and when to work. For a successful long-term transition to the “office of the future,” six key areas should be considered to help guide investment in people and real estate.

The road to recovery

As cities continue to grapple with many unknowns, life is returning to the streets. This brings a myriad of new challenges – including how to build back confidence in mass transit, how to keep people safe as they move through transport systems and streets and how to plan it all within realistic budgets. Plus, with all this planning comes an opportunity to focus on a greener recovery.

The pandemic has affected different parts of our global economy in various ways. As such, our experts have examined the impact of COVID-19 on four specific domains and developed distinct advice for organizations operating in those realms.



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The 5 Critical Aspects of Resilience


Societies, cities, communities, and organizations are only as resilient as their people. After the pandemic, we must focus on improving the health and wellbeing of the most vulnerable, and enhance the resilience of wherever they live, work or play.


Resilience can be enhanced by embracing new resilience-conscious ways of designing and retrofitting buildings, facilities, and urban spaces in a post-pandemic world.


Resilience thinking must be placed at the heart of business continuity planning. Collaboration must also be embraced, between communities, organizations, industry sectors and supply chains.


Digital tools and platforms are essential for gathering and analyzing data which can inform smart decisions that can ensure business continuity and lead to competitive advantage.


Resilience and sustainability go hand-in-hand. By implementing projects that improve sustainability performance, reducing resource consumption and protecting the environment, organizations enhance long-term resilience.

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Resilience to Recovery

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Piet Dircke

Connect with Piet Dircke for more information & questions.

Piet Dircke, Global Director for Climate Adaptation

+31 (0)43 3523 392
Bas Bollinger

Connect with Bas Bollinger for more information & questions.

Bas Bollinger, Global Solution Director, Intelligent Rail and Transit

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