Improving operational performance in Hong Kong’s healthcare industry


The priority of making Hong Kong’s healthcare operationally sustainable has significantly increased over the last decade, with the government’s expenditure growing in line with the rising demands of Hong Kong’s citizens. As increased spending continues, the government needs to understand if the additional investment is providing a cost-effective solution and satisfying the on-ground demand.

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Hong Kong is globally renowned for its high-quality healthcare service. Despite this deserved reputation, it is facing increased financial pressure to maintain this level of operation with challenges such as a rising number of patients with chronic illness, resource shortages and long waiting times for treatment all adding to operational stress. This is only expected to grow in the years to come, leading to a greater need in investment. However, without a fully informed operational methodology that measures investment performance and cost-effectiveness, how can authorities know an increase in expenditure is the right solution?

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