For water utilities, leveraging the potential of digitally enabled innovation hinges on building and empowering a fit-for-future workforce
Digital transformation and end-to-end digital integration of business models can streamline business processes, break organizational silos, improve decision-making and deliver greater value and customer experience.
However, there are still gaps preventing the majority of utility leaders from fostering innovative cultures. For many organizations, failure to leverage their most powerful asset—people—is holding them back.
Arcadis launched a survey in October 2018 to explore the impact digital is having on utility innovation. More than 90 organizations responded. This report summarizes key findings and introduces considerations for moving forward. Also featured in this report are utility innovation stories told by leaders from across the water sector.
The innovation gap centers on people
Leveraging the potential of digitally enabled innovation hinges on building and empowering a fit-for-future workforce.