Treating citizens as customers of a city
I’ve been fortunate to have attended ‘Smart Cities’ events for a number of years now. In the past, there have been lots of good ideas generated from the discussions, and while it was encouraging to know that the solutions we came to were technically possible, there was no end user demand or local authority buy-in to drive them forwards. Since then, the discussions have grown exponentially. There has been an unmistakable shift in the rhetoric used when talking about smart cities.