In 2015 an unexpected event prevented the supply of drinkable water to over 300,000 homes in the north west of England, costing millions of pounds and impacting United Utilities relationship with customers. To help protect against this happening in future, we developed an innovative solution that puts customers at the heart of investment decisions. Our approach enables quantification of resilience and provides greater transparency of risk to visualise consequence, likelihood and vulnerability and to identify areas to improve resilience. This helps our clients better understand their relative risk exposure and is now driving industry best practice.
Olu Eriolu, Principal Consultant, Business Transformation
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